PRIVACY POLICY
CAYIVISIONS LLC

Effective Date: 8/27/26
Last Updated: 8/27/26

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INTRODUCTION

Cayivisions LLC ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cayivisions.com (the "Site") and use our video production, photography, and content creation services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services. By accessing and using Cayivisions, you acknowledge that you have read and understand this Privacy Policy.

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1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

Booking and Service Information
- Name, email address, phone number, and company/business name
- Session date, time, service type, and location preferences
- Project details, special requests, and production notes
- Payment information (processed securely through third-party payment processors)
- Delivery preferences and file format requests

Email Communications
- Email address when you sign up for our newsletter, free resources, or email updates
- Any messages you send through our contact form or direct email

Client Communications
- Any files, notes, briefs, or materials you share for production work
- Feedback, testimonials, or review submissions (if provided)
- Communication records via email, phone, or messaging apps

Payment and Billing Information
- Invoicing details and payment history
- Billing address and payment method (card details are never stored on our servers)

1.2 Information Collected Automatically

Through Website Analytics
- IP address, browser type, operating system, and device information
- Pages visited, time spent on pages, and navigation paths
- Referring website or search terms used to find us
- Cookie data and usage patterns (see Cookies section below)

Through Third-Party Platforms
- Information from Wix (our website platform) including visitor analytics and Site usage
- Information from our booking calendar system regarding session availability and bookings
- Engagement data from social media platforms if you interact with our content

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2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Service Delivery
- Processing and fulfilling your service bookings and session requests
- Communicating with you about your production session (confirmations, reminders, delivery details)
- Delivering final files, edits, and digital products

Payment Processing
- Processing payments and managing billing records
- Sending invoices and payment receipts

Communication and Marketing
- Sending newsletters, updates about new services, and promotional content (only if you've opted in)
- Responding to your inquiries and customer service requests
- Requesting feedback or testimonials about your experience

Improvement and Analytics
- Analyzing how visitors use our Site to improve user experience and performance
- Understanding client preferences to enhance our service offerings
- Identifying trends and optimizing our booking and production processes

Legal and Safety
- Complying with legal obligations and regulations
- Protecting against fraudulent transactions and unauthorized use
- Enforcing our Terms of Service and other agreements

Testimonials and Case Studies
- Using client feedback, reviews, and testimonials for marketing purposes (only with your permission and consent)

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3. LEGAL BASIS FOR PROCESSING (GDPR/CCPA)

For clients and visitors in the EU, UK, or California, we process your personal data based on:
- Contractual necessity (for service delivery and fulfillment)
- Your explicit consent (for marketing and newsletters)
- Our legitimate business interests (analytics, fraud prevention, service improvement)
- Legal obligation (tax, compliance, record-keeping)

You have the right to withdraw consent at any time without affecting the lawfulness of past processing.

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4. SHARING YOUR INFORMATION

We do not sell your personal data. However, we may share information with:

Service Providers
- Wix (website platform and hosting)
- Payment processors (e.g., Stripe, PayPal, or similar)
- Email marketing platforms (for newsletters and updates)
- Booking and scheduling systems
- Cloud storage providers for file delivery and backup

These service providers are contractually obligated to use your data only to provide services to us and maintain confidentiality.

Legal Requirements
- Law enforcement, government agencies, or courts if legally required or in response to a subpoena
- To protect our legal rights and the safety of our clients and Site

Business Transfers
- If Cayivisions is acquired, merged, or assets are transferred, your information may be transferred as part of that transaction. You will be notified of any such change.

With Your Consent
- We may share testimonials, reviews, or case studies publicly if you've explicitly given permission
- We may share project details or portfolio work only when you've approved it

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5. DATA RETENTION

We retain your information for as long as necessary to:
- Fulfill your service requests and maintain records (typically 3-7 years for tax and contractual purposes)
- Comply with legal and financial obligations
- Respond to inquiries and provide customer support

Client session files and delivery links are typically maintained for 30 days after delivery. If you need extended retention, please contact us at claudio@cayivisions.com.

Newsletter and marketing list subscribers are kept on file until you unsubscribe or request removal.

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6. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

Right of Access
You can request a copy of the personal data we hold about you at any time.

Right to Rectification
You can request that we correct any inaccurate or incomplete data.

Right to Erasure ("Right to Be Forgotten")
You can request deletion of your data, subject to legal retention requirements and ongoing service needs.

Right to Restrict Processing
You can request that we limit how we use your information.

Right to Data Portability
You can request your data in a machine-readable format to transfer to another service provider.

Right to Opt-Out of Marketing
You can unsubscribe from emails, newsletters, and promotional communications at any time by clicking "unsubscribe" in any email or contacting us directly.

Right to Lodge a Complaint
If you believe we're mishandling your data, you can file a complaint with your local data protection authority.

To exercise any of these rights, contact us at claudio@cayivisions.com with "Privacy Request" in the subject line. We'll respond within 30 days.

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7. COOKIES AND TRACKING

We use cookies and similar technologies to:
- Remember your preferences and login information
- Track Site usage and improve performance
- Enable booking system functionality
- Conduct analytics and understand user behavior

Types of Cookies:
- Essential: Required for Site function and security
- Analytical: Help us understand how you use the Site
- Functional: Remember your preferences
- Marketing: Track interactions for promotional purposes

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when they're being set. Note that disabling cookies may impact Site functionality.

Third-party platforms (Google Analytics, Wix, etc.) may also place cookies on your device. Please review their privacy policies for details.

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8. THIRD-PARTY LINKS AND PLATFORMS

Our Site may contain links to third-party websites, social media platforms, and external services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

Our social media presence (Instagram, TikTok, Facebook, LinkedIn, X/Twitter) is governed by those platforms' privacy policies.

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9. SECURITY

We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for all data in transit
- Secure payment processing through trusted third parties
- Regular security audits and monitoring
- Limited access to personal data on a need-to-know basis
- Secure cloud storage for file delivery

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Site and services at your own risk.

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10. CHILDREN'S PRIVACY

Cayivisions services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If we learn that we've collected data from a child under 13 without verifiable parental consent, we will delete that information promptly.

For users under 18, we collect only information necessary for service delivery and do not use their data for marketing or targeted advertising without parental consent.

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11. INTERNATIONAL DATA TRANSFERS

If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. These jurisdictions may not offer the same level of data protection as your home country.

By using our Site and services, you consent to the transfer of your information to jurisdictions outside your country of residence. We will take appropriate safeguards to protect your data as described in this policy.

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12. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

Right to Know
You can request what personal data we collect, the sources, and how we use it.

Right to Delete
You can request deletion of personal data, subject to legal exceptions.

Right to Opt-Out of Sale/Sharing
While we don't "sell" data in the traditional sense, you can opt-out of targeted advertising and data sharing for marketing purposes.

Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.

To submit a CCPA request, contact claudio@cayivisions.com with "CCPA Request" in the subject line. We'll verify your identity and respond within 45 days.

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13. CONNECTICUT PRIVACY LAWS

Connecticut residents have rights under the Connecticut Data Privacy Act (CTDPA). We comply with all Connecticut data protection requirements. Your rights are largely consistent with those outlined in this policy.

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14. DO NOT TRACK

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing Do Not Track signals. We do not alter our data collection practices in response to Do Not Track signals.

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15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy will reflect any changes. Your continued use of our Site and services following such changes constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

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16. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Cayivisions LLC
Email: claudio@cayivisions.com
Phone: +1 914-413-9180
Address: 500 Summer Street, Stamford, CT 06901

Data Protection Officer / Privacy Inquiries: claudio@cayivisions.com
Response time: We aim to respond within 30 days of your request.

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17. LEGAL DISCLAIMERS

This Privacy Policy does not create any contractual or legal rights. It is a general statement of our privacy practices. In the event of any conflict between this policy and applicable law, the law will control.

This policy is governed by the laws of the State of Connecticut and the United States, regardless of your location or residence.

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ADDITIONAL RESOURCES

For more information on data protection:
- Connecticut Attorney General's Office: ct.gov
- Federal Trade Commission (FTC): ftc.gov/privacy
- California Attorney General: oag.ca.gov

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END OF PRIVACY POLICY